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Terms of Use

Vietnamvisaagent.com TERMS AND CONDITIONS

In these Terms and Conditions “we, our, us” refers to VietnamVisaAgent.com


If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.

You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


VietnamVisaAgent.com reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.


The Vietnam Immigration Dept runs a no refund policy on all Vietnam visas as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application with VietnamVisaAgent.com that you contact us immediately to prevent any unnecessary cost being incurred. Once your visa application  is noted that "payment received" or "under processing" or an Approval letter has been made by us with the Immigration Dept we are unable to reimburse you the visa fee.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. VietnamVisaAgent.com cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issue. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.


All the fees will be refunded to your account in case your application is declined by the Immigration Department.


Date format:

dd/mm/yyyy - 12th June 1980

Time Zone:

Vietnam standard time - GMT +7

Working days:

All week days except Saturday and Sunday.

Working hours:

8.00 AM to 17.00 PM every working days.

Multiple / Single entry:

Multiple is interpreted as multiple entries, not multiple applicants.

Multiple entries

means you are allowed to enter / exit Vietnam multiple times within a given period of time (1 or 3 months). For example: 3 month multiple entry visa means - you are allowed to enter / exit Vietnam multitple times from the intended date of arrival provided plus 3 calendar consecutive months.



Processing time for arranging pre-approved letter offered by VietnamVisaAgent.com is based on processing time provided by Vietnam Immigration Department under normal circumstances, which is 2 – 3 working days.

Processing time will be starting from the next business day after you pay and notify us your payment receipt.

Vietnam Immigration Department may request additional documents and may delay and/or deny processing at their discretion without further explanations.



We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application is declined by the Immigration Department of Vietnam. In this case, we will refund you the full amount paid to us.

Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforseen problems since the process is highly dependent on the Immigration Department of Vietnam. We strongly recommend that you apply for a visa at least 1-2 weeks in advance to avoid any problems.

We also reserve the right to refuse to any visa requests.